Full course description
Differences of language and culture can get in the way of effective communication. What happens when we must communicate with those who see things differently than we do, or even speak a different language? What if their health and well-being partly depend on what we say, what we do, and how well we communicate? Learn how to effectively provide information, service, or care across potential communication barriers whether you interact directly with people or write, and design written materials for distribution.
- Lesson 1: You’ll learn how a language access plan helps your organization promote health literacy and follow relevant laws. You’ll also learn how to create, implement, and evaluate a language access plan.
- Lesson 2: You’ll learn about the reasons for using skilled healthcare interpreters to convert a spoken or signed message from one language into another. You’ll also learn about the characteristics of qualified healthcare interpreters, and how to work effectively with them.
- Lesson 3: You’ll learn about the reasons for using skilled healthcare translators to convert a written message from one language to another. You’ll also learn about the characteristics of qualified healthcare translators, and how to work effectively with them.
- Lesson 4: You’ll learn how to use cultural competence to promote health literacy. You’ll learn how to exercise cultural sensitivity. You’ll also learn how cultural insensitivity contributes to health disparities.
- Lesson 5: You’ll learn how to communicate effectively between cultures in speech and writing.
- Lesson 6: You’ll learn general guidelines for communicating well with people who have disabilities. You’ll also learn how to communicate well with people who have these specific disabilities that are more likely to impede communication:
- Communication disorders (including hearing loss, speech sound disorders, and language disorders)
- Vision loss
- Deafblindness (having both vision loss and hearing loss)
- Cognitive problems (having trouble thinking, understanding, making decisions, learning new things, or remembering)
Complete all six lessons and pass the summative exam to earn your Language, Culture & Diversity digital credential.
This course takes approximately 5 hours to complete.